The Envelo cushion provides excellent pressure redistribution and comes as standard on all Seating Matters chairs, meeting the clinical needs of most clients.
Seating Matters specialises in clinical, therapeutic seating solutions designed to improve patient care and safety, offering products for pressure injury prevention, postural support, and mobility assistance in healthcare settings.
I no longer require the chair, can you take it back?
Unfortunately no, we do not buy back chairs. All our chairs are bespoke made for each client. However previous customers have donated their chairs to local care homes, hospices, or hospitals.
There is also the option to sell your chair second-hand.
Can you service my chair?
Certainly, if your chair was purchased directly from us we can service your chair, should you require this service we can organise for a Specialist Chair Evaluation to be arranged with our team of Seating Specialists. Our Seating Specialists will complete a full review of your chair, assess for any extra parts required, and thoroughly clean your chair to leave it in a pristine condition for you.
If your chair was purchased through one of our trusted distribution partners please contact them directly to discuss your service requirements.
Please contact our Customer Care Team who will provide you with the cost for a Specialist Chair Evaluation.
Can you fit parts to my chair?
Yes, we can fit parts to your chair. Fitting fees do apply, you can find out what these fitting fees are by contacting our Customer Care Team.
What if I need to order parts for my chair?
If you know the part you require contact our Customer Care Team who will be delighted to send you over a quote for the part. If you are unsure of the part you require we can organise for a Specialist Chair Evaluation to be arranged with our team of Seating Specialists. If you are emailing our Customer Care Team, photographs of the parts are very helpful as they will help our team to identify the parts required quickly.
Our Seating Specialist will come out and review your chair and discuss what parts/options are required, they will then provide you with a quote. Please contact our Customer Care Team who will provide you with the cost for a Specialist Chair Evaluation.
Please have your serial number on hand as it helps our team identify the correct spec of the chair.
What technical support is available to assist with any queries?
Our dedicated customer care team is on hand to provide full technical support. However, should you find yourself in need of urgent technical assistance we have a suite of technical support videos available on our website for you to access. Please follow the link below:
Should you experience any issues with your chair our customer support team is on hand to assist every step of the way. You can contact us through our website by completing the customer support form, our website live chat, emailing us, or calling us at 028777 66624. Please ensure you have the serial number on hand when you call so we can establish the correct specification of the chair and determine if your chair/parts are under warranty.
Are your chairs compatible with full hoist slings?
Yes, our chairs are compatible with a full hoist. During the assessment process, the method of transfer and the equipment used will be carefully evaluated to ensure a seamless experience.
Are your chairs compatible with Stand Aids?
Yes, our chairs are compatible with most Stand Aids. During the assessment, our Seating Specialist will evaluate the method of transfer and the equipment used to ensure a seamless experience.
What cushion comes with your chairs?
All our chairs come with our standard Envelo cushion. The Envelo range of cushions has been developed following extensive pressure mapping, comfort scoring, and trials. They are designed for anyone who has a short or long-term mobility issue and are used for those who are seated for prolonged periods or who are considered at risk of pressure injuries.
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