Frequently Asked Question

Frequently Asked Questions

  • Can I try the chair before I purchase?

    Yes, our Seating Specialist will bring along a chair for you to try during the assessment process, this will allow you to evaluate the chair first-hand.

  • How long will a seating assessment take to complete?

    The Seating Assessment will be conducted by our clinically trained Seating Specialist and will take around 60 minutes to complete. Please note we require a carer to be present for any assisted transfers of the client into the chair.

  • How do I book a seating assessment?

    Assessment appointments can be booked using our online pre-assessment booking form (please see link below) or by calling our Customer Care Team on 028777 66624.

    https://seatingmatters.com/gb-ie/book-a-free-assessment

  • What information do I require when booking an assessment?

    When booking your assessment appointment our dedicated Customer Care Team will request some further information. This information will provide our Seating Specialists with a background to your needs. Our chair collection encompasses a variety of configurations and sizes, we want to ensure we can custom-tailor your assessment to meet your unique needs, and our goal is to ensure you derive the maximum benefit from your seating experience.

    Our Customer Care Team will require the following:

    • Brief medical background
    • Your height and weight (and hip width if possible)
    • Any restrictions to your property i.e. access, door widths, etc
    • Any postural or pressure problems
    • How you will transfer in and out of the chair
    • What if any current chair you are using

    Involving your Physiotherapist or Occupational Therapist in the process can be highly beneficial. They can communicate directly with us providing essential insights into your postural and pressure care requirements as well as your seating objectives.

    If we know all of these things prior to your assessment it will mean our seating assessors can bring the most appropriate chairs and accessories along to your appointment.

    What is an assessment and do I need one?

    The cornerstone of effective specialist seating provision lies in a thorough assessment. A thorough assessment is essential because individuals' needs and challenges vary significantly. Ideally, this assessment should involve your healthcare professional i.e. your OT or Physio and our Seating Specialist. The collaboration of their expertise guarantees a holistic approach to addressing your seating requirements, ultimately leading to optimal comfort and support.

    The assessment process is meticulously designed to identify the following important aspects:

    • Clinical Requirements: We assess the specific clinical needs of the chair user, ensuring that the specialist seating meets their unique health and comfort requirements, including pressure care and postural support.
    • Transfer methods: We will consider the method of transferring in and out of the chair.
    • Intended Use: We delve into the purpose for which the chair will be used.
    • Duration of Use: Knowing how the chair will be utilised helps us tailor its features and support accordingly.
    • Accessibility: We will evaluate access to the building and between rooms. Accessibility is vital for seamless movement.

    *our assessments are free, under no obligation.

    Remember, the assessment process considers factors like posture, medical conditions, abilities, goals, and challenges to determine the most suitable specialist seating for an individual. If you’re seeking specialist seating, working closely with your healthcare team and seating specialists will help you find the best solution tailored to your unique needs.

  • What training is available for my team?

    We offer the following types of Training:

    • Master Class Clinical Training (view our website for upcoming events)
    • Seating Matters offers Clinical Seating Training, which is aimed at educating clinicians on the research we have completed with Ulster University in Northern Ireland, which provides the best evidence-based practice.
    • During the training session we aim to educate on the following topics:
    • The importance of seating and how it can impact a client’s posture, pressure care, or function.
    • An update on the clinical research with the University of Ulster which proved a significant reduction in pressure injuries
    • The Four Principles of Pressure Management in Seating.
    • Step-by-step practical tips to help prevent falls and pressure injuries
    • Practical chair demonstrations

    Sessions last approx. 6 hours and can be booked by following the link on our website: Learn | Clinician Resources | Seating Matters

    • Mini Masterclass Training

    We bring training to you at your facility or venue of choice. During the training, our team will present the research conducted by Seating Matters. You are invited to bring along any difficult case studies to discuss, our Seating Specialist can assist with identifying possible solutions. You will have the opportunity to try our chairs yourself and all candidates will receive a CPD certificate.

    *Sessions usually last between 60-90 minutes and can be booked by contacting our dedicated customer care team via email contact@seatingmatters.com or via the following link Contact Us | Seating Matters and completing our online form.

    • Technical chair training
    • Our Seating Specialists will provide a comprehensive chair demonstration for you and your team. This will include an overview of our assessment process, they will also explain in detail all the features of our chairs and how each chair functions. These training sessions are an excellent opportunity for you and your team to experience our chairs first-hand.

    * Sessions usually last between 60-90 minutes and can be booked by contacting our dedicated customer care team via email contact@seatingmatters.com or via the following link Contact Us | Seating Matters and completing our online form

  • How to adjust the back height

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The Clinician's Seating Handbook

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