The Seating Matters Privacy Commitment

Internet Privacy Policy

The data controller collecting the data described herein is the Seating Matters office in the visitor’s country or otherwise the Seating Matters office to which the visitor has submitted their data. Personal data collected by Seating Matters may be transferred to other individual Seating Matters offices, which are member firms of the worldwide Seating Matters organisation, where it is necessary to meet the purpose for which the visitor has submitted the information. By submitting data on Seating Matters’ website, the visitor is providing explicit consent to transborder transmission of data collected on the website for the fulfillment of their voluntary requests.

Data Collection

  • Register for certain areas of the site
  • Inquire for further information
  • Distribute requested reference materials
  • Submit resumes

Demographic information, including gender, is not actively sought, but may be submitted when a visitor responds to an online job application. It is Seating Matters’ policy to limit the information collected to only the minimum information required to complete a visitor’s request. In any instance where non-mandatory information is sought, the website visitor will be notified of this at the point of collection.

Although some publications are provided as downloads, visitors may also have the opportunity to purchase Seating Matters publications either online or by faxing order forms to our office. We will collect order information and a customer’s credit card information, where applicable, in order to facilitate shipment and payment for the publication.

Visitors are also able to send email through the site. Their messages will contain the user’s screen name and email address, as well as any additional information the user may wish to include in the message. Because we use the website as a recruiting tool, a visit to the website may also result in the user sending a resume to an individual within Seating Matters.

Seating Matters’ intention is not to seek any sensitive information through our website unless legally required for recruiting purposes. Sensitive information includes a number of types of data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record. We suggest that you do not provide sensitive information of this nature. If you do wish to provide sensitive information for any reason, Seating Matters accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

Use of Data

A user may choose to provide personal information for the following purposes:

  • Order publications
  • Submit resumes or work history information
  • Participate in “join our mailing list” initiatives, by email and by post
  • Participate in bulletin boards, discussion or message forums
  • Contact us for further information
  • Enter Quick Surveys, Quiz’s or Benchmarking Surveys
  • Register for events and conferences
  • Register for premium online services

If you would like to find out more about the different categories of information collected, please review the data collection section.

Information attained by the site is used only for the intended purpose stated at the time that the information is collected. This data is not shared with other entities in the network for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.

Seating Matters makes every practical effort to avoid excessive or irrelevant collection of data. If a visitor believes the site has collected excessive information, we encourage the visitor to contact us at to raise any concerns.

When visitors enter their details online, they are choosing to receive Seating Matters updates by email and post. If those subscribed wish to change their subscription preferences, they can do so on any subsequent emails received from Seating Matters or by emailing

Cookies and Log Files

Cookies may be used on some pages of our site. “Cookies” are small text files placed on your hard drive that assist us in providing a more customised website experience. For example, a cookie can be used to store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. It is Seating Matters’ policy to use cookies to make navigation of our websites easier for visitors and to facilitate efficient registration procedures. Site statistics are compiled by third parties, and therefore your IP address will be passed to third parties for statistical reporting only.

If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our websites, however other functionality in the site may be impaired. After termination of the visit to our site, you can always delete the cookie from your system if you wish.

In order to properly manage our website we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to ensure that our website presents the best web experience for visitors and is an effective information resource.

Third Parties

It is Seating Matters’ policy only to disclose information to third parties under the following circumstances:

  • As required by law through subpoena, search warrant or other legal process
  • When explicitly requested by a visitor
  • When required to deliver publications or reference materials requested by a visitor
  • When required to facilitate conferences or events hosted by a third party

Seating Matters’ policy is to disclose information to third parties upon visitors submitting their requests (e.g., when ordering a publication, we may display the party fulfilling the order).

Some Seating Matters publications are listed under in order to make it easier for visitors to purchase books online. Visitors may search the Seating Matters list of publications and then click a link to connect to the site in order to make a purchase. The only information passed to the site is the publication that has been selected. A visitor will then be required to register at the site in order to purchase the publication. We recommend that you visit Amazon’s privacy policy to learn more about their practices.

Seating Matters websites do not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Third Party Links

There are several places throughout that may link to other websites that do not operate under’s privacy practices. When you link to other websites, Seating Matters privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

Data Retention

Some of the information we receive is not retained. Contact information about visitors will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate the visitor’s requests. Resumes are disposed of when they are either no longer under consideration, or are considered dated by our Human Resources departments.


As a policy, visitors are not required to register to gain access to areas of the Seating Matters websites. In certain cases in the future, as your Seating Matters website experience expands, we may require visitors to register in order to obtain a user-id and password for authentication and secure access to a transaction or certain business confidential or proprietary information services on premium websites.

Personally identifiable information provided to Seating Matters through its website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions on the appropriate website area or in communications to our visitors; or a visitor may contact the webmaster of the appropriate site e.g.,


Each visitor has the right of access to personal data they have submitted through the websites to Seating Matters.

User updates of information should be handled by going back through the registration process. Inquiries about the accuracy of identifying information previously submitted to Seating Matters through it’s website, or requests to have outdated information removed, should be directed Seating Matters is committed to providing reasonable and practical access to visitors to allow them the opportunity to identify and correct any inaccuracies. When requested and practical, Seating Matters will delete identifying information from current operational systems.

When personally identifiable information is retained, Seating Matters assumes responsibility for keeping an accurate record of the information once a visitor has submitted and verified the data. Seating Matters does not assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if Seating Matters is informed that any personal data collected through a website is no longer accurate, Seating Matters will make appropriate corrections based on the updated information provided by the authenticated visitor.


Seating Matters has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. All Seating Matters employees follow a network-wide security policy. Only authorized Seating Matters personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information. Seating Matters’ policy is to use secure socket layer technology for the protection of credit card information submitted through web forms. This policy is also required for any fulfillment agents of our firms.


Seating Matters understands the importance of protecting children’s privacy especially in an online environment. The Seating Matters sites covered by this privacy statement are not intentionally designed for or directed at children 13 years of age or younger. It is Seating Matters’ policy never to knowingly collect or maintain information about anyone under the age of 13.


Seating Matters reserves the right to modify or amend this Statement at any time. The effective date will be displayed at the end of this statement. To keep visitors informed, Seating Matters will notify users of changes to our Privacy Statement by prominently identifying the modification date at the end of this statement.

Effective date 1 Jan 2007

Last modified 20 June 2013